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RETURN AND REFUND POLICY

Thank you for shopping with Lian One Stop Jewelleries (SA0378262-T). Please read and understand our store's returns and exchange policy before any purchase. 1. Please confirm your measurement (if applicable), we will not be responsible for any measurement mistakes (example: bangle size, wrist size, ring size) as all sizes are stated clearly on each sales post. There will be no exchanges or refund in this event. 2. All sales are final, please read all listings descriptions carefully, the measurements for all crystals, jades and jewellery are included in the product detailed descriptions. Goods sold are non-exchangeable and non-refundable, unless otherwise stated below. All stock specimens are photographed extensively in different light sources to best display natural accurate representation of it. We do not refund postage costs. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this. Once payment is paid, no cancellation and no changes can be made. We assure you tht all goods will be inspected properly for any damages before we post out your order. Our crystals and gemstones are Natural. Any irregularities (crack lines,different in colour / shades, inclusion, shapes, imperfections etc) should be considered as natural features of the crystals and gemstones, NOT FLAWS. It's all part of nature charm, each beautifully unique in pattern and crystalline composure found from the earth; therefore no two stones of the same species will ever be the same. Please expect to find inclusions and beautiful markings within the crystal itself. Returns and exchanges are not accepted based on crystal characteristics, or on change of mind. Please be aware that our products are of a natural condition sometimes hand cut or carved so they will never be completely ‘perfect’. 📌Lian One Stop Jewelleries (SA0378262-T) will only refund/ exchange similar price items to customer if the product(s) ordered is out of stock. 📌Lian One Stop Jewelleries (SA0378262-T) will allow customer to exchange in the event that we sent out the wrong order. (Postage will be borne by Lian One Stop Jewelleries (SA0378262-T)). In this event, exchange period is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier. To be eligible for a return, your item must be unused and in its original condition. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you do not have a receipt, please do screenshot the proof of payment and chat conversation. 📌We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period. 📌We do not accept exchanges of items due to size variance within 0.5 cm to 1 cm or 5%, whichever higher, from the size guide provided as it is to be reasonably expected and acceptable within manufacturer guidelines. 📌Returns are only accepted for items grossly misrepresented in product listings. Return postage costs is to be borne by the buyer and is non-refundable. In this event, exchange period is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier. To be eligible for a return, your item must be unused and in its original condition. Your item must be in the original packaging. Trackable postage service is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If your refund is approved, the cost of shipping will be deducted from your refund. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 3. Please note that, Lian One Stop Jewelleries (SA0378262-T) will not be responsible for any lost parcel once it is handed over to Courier/ delivery services. We will not responsible for any loss or damage during delivery caused by the Courier Company or any other party. We do not Refund or Replace/Exchange items/crystals or postage costs of items broken or damaged whilst in care of Responsible Courier Company. Unfortunately however you are responsible for making a claim at your nearest branch of the Responsible Courier Company if in the unlikely event your parcel is broken or damaged in transit, within a timely manner. Lian One Stop Jewelleries (SA0378262-T) takes great care in packaging each and every parcel we send out, with sufficient padding and protection, all items/crystals are hand checked and are tested for integrity/condition before sending. Lian One Stop Jewelleries (SA0378262-T) assumes no responsibility for items lost/stolen from receiver’s premises, all parcels are sent tracked to ensure safe trackable delivery. If you have any additional enquiries, please feel free to contact us at 012-8788781.
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SHIPPING POLICY

SHIPPING POLICY: ✈️ 1. All orders are processed within 1-5 working days after payment confirmation. Please read and understand before purchase. What are the payment methods available? lianonestopjewelleries.store offers various kind of Payment Methods as shown below :-
 1. FPX Banking via Billplz. 2. E-wallet: Touch n Go Wallet. 3. Credit Card / Debit Card Via Stripe (Visa or Mastercard) 
 4. Online Banking Transfer/ Offline. Bank Transfer (Cash Deposit over the bank counter, Cash Deposit Machine, ATM fund transfer). 5. Maybank QR Code. 
Under the Required Remark field, please enter only the ORDER ID or Your Name. 
After you made the payment, please send us the payment details of :
 1.) Bank Name :
 2.) Banking Date :
 3.) Total amount you have paid :
 4.) Your Order No : You may Whatsapp us the above information and receipt at 0128788781 together with your details (name, address, phone) or upload a copy of your payment slip to : Payment Notification Email sent to you. 
 NOTE: Your purchased products will not be processed until we have this confirmation. All orders are processed within 1-5 working days after payment confirmation. 👉🏻Lian One Stop Jewelleries (SA0378262-T) is using POSLAJU/ J&T for domestic delivery. Postage fees: •RM6 Semenanjung Malaysia •RM16 Sabah/ Sarawak ❗️❗️❗️Please note that, Lian One Stop Jewelleries will not be responsible for any lost/damage/theft of parcel once it is handed over to Courier/ delivery services. We do not Refund/Replace/Exchange or postage costs of items broken or damaged whilst in care of Responsible Courier Company. LOSJ takes great care in packaging each parcel we send out, with sufficient padding and protection, all crystals are hand checked and are QC before sending. All parcels are sent tracked to ensure safe trackable delivery. If you have enquiries, please feel free to contact us at 0128788781 or click on the Whatsapp chat button on the bottom right.
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TERMS AND CONDITIONS

Welcome to Lian One Stop Jewelleries (SA0378262-T) website online store. Terms and conditions stated below applies to all visitors and users of Lian One Stop Jewelleries (SA0378262-T). You're bound by these terms and conditions as long as you're on www.lianonestopjewelleries.store General The content of terms and conditions may be change, move or delete at any time. Please note that Lian One Stop Jewelleries (SA0378262-T) have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Lian One Stop Jewelleries (SA0378262-T) will take immediate actions against the offender(s). Site Contents & Copyrights Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Lian One Stop Jewelleries (SA0378262-T). Comments and Feedbacks All comments and feedbacks to www.lianonestopjewelleries.store will be remain Lian One Stop Jewelleries (SA0378262-T) 's property. User shall agree that there will be no comment(s) submitted to the www.lianonestopjewelleries.store will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made. Product Information We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor. Newsletter User shall agree that Lian One Stop Jewelleries (SA0378262-T) may send newsletter regarding the latest news/products/promotions etc through email to the user. Indemnification The user shall agree to defend, indemnify and hold Lian One Stop Jewelleries (SA0378262-T) harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. Link to other sites Any access link to third party sites is at your own risk. www.lianonestopjewelleries.store will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site. Inaccuracy Information From time to time, there may be information on www.lianonestopjewelleries.store that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. Please check out “Return & Refund Policy”. Termination This agreement is effective unless and until either by the customer or www.lianonestopjewelleries.store. Customer may terminate this agreement at any time. However, www.lianonestopjewelleries.store may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
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PRIVACY POLICY

PRIVACY POLICY Lian One Stop Jewelleries (SA0378262-T) ('us', 'we' or 'our') operates www.lianonestopjewelleries.store (the 'Site'). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. Collected Information We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site. Personal Identification Details Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events. Confidentiality Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time. Changes to our Privacy Policy Lian One Stop Jewelleries (SA0378262-T) have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website. Security Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure. Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ('Log Data'). This Log Data may include information such as your computer's Internet Protocol ('IP') address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
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DISCLAIMER

DISCLAIMER: Each crystal is a unique creation of our mother nature. It is normal to find natural form of crack lines, holes, inclusions, and other minerals inside or on them, as well as having a range of colours and shapes. Though we put of greatest effort to keep the colour of our photos as close as the actual item, colours of items received might also vary as different viewing devices (mobile phones, tablets, pc & etc.) display colours differently. And colour of item varies under different lighting. There might be a slight difference of sizes as all measurements are taken by eyes and it’s common for crystal bracelets to have a slight difference in beads size. Eg. 9mm bracelets could consist of a range beads size of 8.8mm to 9.3mm. All information about the metaphysical properties of the crystals is for reference only. It is a combination of research on how the gemstones have been used by different cultures today and throughout history, and our customers experience and our own personal experience. Products sold by Lian One Stop Jewelleries and any advices/information given are meant to be used as an enhancement for user’s well-being, and not meant to be substitute of medical treatments or medical advices. Healing crystals should be used as a supplement to but not as a replacement for any medical treatments. Please always listen to the advice of your medical professional and only use crystals as a complimentary therapy in addition to medical treatment.
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