Home / Return & Refund Policy
Lian One Stop Jewelleries (SA0378262-T) 1) Shipping Policy 2) Return and Refund Policy 3) Contact Us Thank you for shopping with Lian One Stop Jewelleries (SA0378262-T). Please read and understand before purchase. 1) SHIPPING POLICY: ✈️ ✅All items are ready stock. Items will be processed within 1-5 days from payment confirmation. ✅ Please notify us after payment at website. ✅ Goods sold are not refundable and returnable or exchangeable. Please consider carefully before place order. Thank you for your understanding. ✅ No claim or refund can be made after purchase. ✅ All postage is on buyer risk. Kindly refer to courier customer service to ask about the parcel. ✅ After payment made, customer agree with all the t&c above. Thank you. 
After you made the payment, please send us the payment details of :
 1.) Bank Name :
 2.) Banking Date :
 3.) Total amount you have paid :
 4.) Your Order No : You may Whatsapp us the above information and receipt at 0128788781 together with your details (name, address, phone) or upload a copy of your payment slip to : Payment Notification Email sent to you. 
 ✅ All postage is on buyer risk. Kindly refer to courier customer service to ask about the parcel. ✅ After payment made, customer agree with all the t&c above. ❗️❗️❗️Please note that, Lian One Stop Jewelleries will not be responsible for any lost/damage/theft of parcel once it is handed over to Courier/ delivery services. We do not Refund/Replace/Exchange or postage costs of items broken or damaged whilst in care of Responsible Courier Company. LOSJ takes great care in packaging each parcel we send out, with sufficient padding and protection, all crystals are hand checked and are QC before sending. All parcels are sent tracked to ensure safe trackable delivery. If you have enquiries, please feel free to contact us at 0128788781 or click on the Whatsapp chat button on the bottom right. Thank you for supporting us. ============================== ============================== 2) RETURN AND REFUND POLICY Thank you for shopping with Lian One Stop Jewelleries (SA0378262-T). Please read and understand our store's returns and exchange policy before any purchase. RETURN AND REFUND POLICY: 1. Please confirm your measurement (if applicable), we will not be responsible for any measurement mistakes (example: bangle size, wrist size, ring size) as all sizes are stated clearly on each sales post. There will be no exchanges or refund in this event. 2. ✅ Goods sold are not refundable and returnable or exchangeable. Please consider carefully before place order. Thank you for your understanding. ✅ No claim or refund can be made after purchase. >> Due to the light and screen display difference, the item's colour may be slightly different from the picture. We strictly do not accept change-of-mind returns or exchanges. Once payment is paid, no cancellation and no changes can be made. We assure you that all goods will be inspected properly for any damages before we post out your order. 📌Lian One Stop Jewelleries (SA0378262-T) will only refund/ exchange similar price items to customer if the product(s) ordered is out of stock. If we are unable to fulfill or proceed with the order, we will refund or cancel any payments received in full, via the payment method used to place the order. IMPORTANT NOTE: The refund will be given at the discretion of Lian One Stop Jewelleries (SA0378262-T). 📌Lian One Stop Jewelleries (SA0378262-T) will allow customer to exchange in the event that we sent out the wrong order. (Postage will be borne by Lian One Stop Jewelleries (SA0378262-T)). In this event, exchange period is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier. To be eligible for a return, your item must be unused and in its original condition. Your item must be in the original tagging and packaging. Your item needs to have the receipt or proof of purchase. If you do not have a receipt, please do screenshot the proof of payment and chat conversation. 📌We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period. 📌Returns are only accepted for items grossly misrepresented in product listings. Return postage costs is to be borne by the buyer and is non-refundable. In this event, exchange period is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier. To be eligible for a return, your item must be unused and in its original condition. Your item must be in the original packaging and tagging. >> Trackable postage service is highly encouraged as exchange will only be processed upon receipt of the original item. >> Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If your refund is approved, the cost of shipping will be deducted from your refund. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 3. Please note that, Lian One Stop Jewelleries (SA0378262-T) will not be responsible for any damage/theft/lost parcel once it is handed over to Courier/ delivery services. We will not responsible for any loss or damage during delivery caused by the Courier Company or any other party. We do not Refund or Replace/Exchange items/crystals or postage costs of items broken or damaged whilst in care of Responsible Courier Company. Lian One Stop Jewelleries (SA0378262-T) takes great care in packaging each and every parcel we send out, with sufficient padding and protection, all items/crystals are hand checked and are tested for integrity/condition before sending. Lian One Stop Jewelleries (SA0378262-T) assumes no responsibility for items lost/stolen from receiver’s premises, all parcels are sent tracked to ensure safe trackable delivery. ✅ All postage is on buyer risk. Kindly refer to courier customer service to ask about the parcel. ✅ After payment made, customer agree with all the t&c above. If you have any additional enquiries, please feel free to contact us at 012-8788781. ============================== ============================== 3) CONTACT US ✅ Website: https://www.lianonestopjewelleries.store/ ✅ Tiktok: https://www.tiktok.com/@lianonestopjewelleries ✅ FB Page: https://www.facebook.com/lianonestopjewelleries/ ✅ Follow us at: https://linktr.ee/lianonestopjewelleries ✅Whatsapp: http://wassap.my/0128788781